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Objective A
new feature of TIMSS on the web is that Members will be able to update and
maintain their personal information e.g., address, phone number, e-mail,
ethnicity. Given current
privacy concerns, privacy regulations and the advice of the USTA Legal
Dept, we needed to ensure that Members' data remained secure in the new
on-line environment. In order
to ensure this security, we issued over 520M Members initial passwords on
1/12. From that date on,
Members need to log on to USTA.com and change their initial password to
one of their preference in order to transact online (e.g., renew their
Membership, update their personal data).
The
mailing's content was straightforward.
It contained: 1
An
explanation of the new on-line capability regarding the ability to
maintain Member data in a self-service way. 2
Step-by-step
instructions for changing an initial password to one of their preference 3
Information
on automatic entry into a Grand Prize Drawing for a $500 Wilson
Merchandise Package if the Member updated their password before 4
The
sweepstakes terms and conditions -- due to the laws governing sweepstakes
in this country, only residents of the 50 US States are eligible to
participate. Who
Received the Mailing? o
Current
active primary members. o
Dependents
and Life Members did not receive the mailing since they do not need to
renew their Memberships. What
is required of Members o
Members
should change their passwords in order to transact, i.e., renew on the
web, and also be automatically entered into the sweepstakes. Results As
of 1/24, 60,000 Members have activated (changed) their passwords. Q:
What happens if a Member discarded their password OR never received one
and wants to change their password? A:
The Members should call the 800 # on the back of their Membership
card. (800-990-8782) USTA
Members Services will be able to assist Members in completing all
transactions. A:
Members should go to the website and change the initial password to one of
their choice. There are no
other required actions to qualify for the sweepstakes. Q:
Do Members need to update their password in order to use Tennis link? A:
No, Members do not need to update their passwords to use Tennislink.
Q.
What happens to the initial passwords after A:
The initial passwords are valid indefinitely.
The Member can go on at any time and change their password to one
of their choice. Q:
What members didn't receive the password mailing? A:
Any dependents of Families Members and Life Members did not receive the
mailing since they do not need to renew their Membership. Q.
What about new Members who joined after the mailings were sent -
how do they get their initial password? A:
For new Members who join on-line, they were required to choose a password
in order to complete that transaction. For
new members who joined via the phone or mail, they can call Member
Services and request an initial password.
Member Services will e-mail their password to the e-mail address on
file. If the member does not
have an e-mail address on file, as long as the person can provide enough
personal information to verify identity then the Member Services
representative can give the Member the information over the phone.
If the Member cannot provide the information requested, then a
password will be mailed to the address on the system. Q:
If I'm an active member and have not updated my new password yet and try
to register for League play in TennisLink
will I be able to register? A:
If the Membership is valid through the end of the league season, then the
Member should be able to register. If
the Membership is not valid through the end of league season, then the
Member should renew their Membership.
If the Member has not activated their initial password, they must
do so in order to transact on the web.
If the Member has lost their password, they should call Member
Services. A:
League coordinators do not have access to Members passwords due to our
commitment to keep Members personal data confidential.
Therefore, they cannot access a Members account on line.
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